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Auto-Refill Credits

Top up your credit balance automatically when it runs low.

Written by Taha Zemmouri

Auto-refill tops up your credit balance when it runs low, so your requests never stop for lack of credit. It applies to the whole organization.

Set up auto-refill

  1. Check that the organization has an auto-refill card on Settings > Billing > Payment details. It is the owner's card; any billing manager can change it.

  2. Open Settings > Billing. In Balance and auto-refill, click Set up auto-refill (or Edit auto-refill).

  3. Choose the balance that triggers a refill (When the balance falls below) and the amount each refill charges.

  4. Optional: set a Monthly limit. It counts every purchase in the month, manual top-ups included. Leave it empty for no limit.

  5. Save.

If a refill fails

A failed refill pauses auto-refill until a card is added or replaced. A declined card or a reached limit is emailed to the owner, billing managers and billing contacts.

More details in the documentation: Buying Credits & Auto-Refill.

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